Morbi Support & Helpdesk

Frequently Asked Questions

1. Why does Morbi require age verification?

Morbi is strictly an adult dating app for individuals 18 years and older. In accordance with Google Play Store policies and international child safety standards, we verify date of birth at registration to prevent minor access.

2. How does Morbi protect my location privacy?

Morbi never shares or exposes your exact GPS coordinates. Our backend computes distances mathematically on the server and only displays whole-kilometer approximations to other members (e.g., "3 km away").

3. How do mutual matches work?

When you like a profile and they like you back, our PostgreSQL database atomically establishes a mutual match. Both users receive an instant match celebration notification and a direct 1:1 chat thread is created.

4. How do I report or block someone?

You can tap the three-dot menu on any candidate profile or active chat screen and select Block or Report. Blocking immediately archives the conversation and prevents either user from seeing the other.

5. How do I restore or cancel a subscription?

If you subscribed via Google Play, you can manage or cancel your subscription at any time in the Google Play Store app under Profile > Payments & Subscriptions. To restore purchases on a new device, tap Settings > Subscriptions > Restore Purchases inside Morbi.

6. How do I delete my Morbi account?

You can delete your account in seconds within the app: go to Settings > Account Actions > Delete Account. You can also submit an online request through our Account Deletion Portal.

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